Returns & Refund Policy

Right to Cancel

Consumers have the right to cancel their order within 14 days without giving a reason, in accordance with applicable consumer protection laws.

The 14-day cancellation period begins on the day the goods are received by the customer or by a person nominated by the customer.

To exercise your right to cancel, you must clearly inform us of your decision by email or through the contact form on our website.

Return Conditions

To help us process your return, please ensure that:

• The item is returned in an unused condition, where reasonably possible

• The item is complete

• The item is returned in suitable packaging

Certain personalised or made-to-order products may be excluded from the right to cancel where permitted by applicable law.

Please contact us before returning an item so that we can provide you with the relevant return instructions.

Contact

You can reach us via:

Our Contact Page: animora.uk/pages/contact

Email: animora006@gmail.com

Phone: +49 178 8336847

We will deal with your enquiry as quickly as possible and respond during our business hours.